Refund policy

Dreamy Lingerie Return Policy

Effective Date: October 24, 2023

At Dreamy Intimates, we value your satisfaction with your lingerie purchases. Our Return Policy is designed to be fair and customer-friendly. Please read the following guidelines carefully.

Returns Accepted For:

  1. Broken or Defective Items: If you receive a lingerie item that is damaged or defective, please contact us within 7 days of receiving your order at hello@dreamyintimates.com. We will provide instructions on how to return the product and arrange for a replacement or refund.

  2. Non-Arrival: If your order does not arrive within the estimated delivery time, please contact us at hello@dreamyintimates.com. We will investigate the issue and, if necessary, provide a replacement or issue a refund.

Conditions for Returns:

  1. Original Condition: Returned items must be in their original, unworn, and unwashed condition, with all tags and packaging intact.

  2. Return Authorization: Contact us at hello@dreamyintimates.com to request a Return Authorization (RA) before sending back any items. Items returned without an RA will not be accepted.

  3. Return Shipping: You are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping method to ensure your return reaches us safely.

How to Initiate a Return:

  1. Email us at hhello@dreamyintimates.com within 7 days of receiving your order, explaining the reason for the return.

  2. Await instructions from our customer support team, including the issuance of a Return Authorization (RA) if applicable.

  3. Package the item securely and include the RA (if provided) on the packaging.

  4. Ship the item back to us using a trackable shipping method.

Refunds and Replacements:

  • For damaged or defective items, we will offer a full refund or send a replacement, including return shipping costs.

  • For non-arrival cases, we will investigate the issue and offer a refund or a replacement, as appropriate.

Contact Us:

If you have any questions or need assistance, please reach out to us at hello@dreamyintimates.com. We are here to help you with your lingerie needs.

Dreamy Intimates reserves the right to update or modify this Return Policy at any time. Please review it periodically for any changes.